General Terms and Conditions of Sale — Google Workspace

LCMH — SARL (limited liability company) with a share capital of €3,000, registered with the Mulhouse Trade and Companies Register under number 512 161 324, with its registered office at 6, rue de Rougemont — 68200 Mulhouse, France, represented by François Rapp, Managing Director.

SIRET: 512 161 324 00011 EU VAT number: FR07512161324

Last updated: 28 April 2026

Article 1 — Purpose

These General Terms and Conditions of Sale (hereinafter “Terms”) govern the contractual relationship between LCMH, SARL registered with the Mulhouse Trade and Companies Register under number 512 161 324 (hereinafter “the Provider”) and any business client (hereinafter “the Client”) for the resale of Google Workspace licences.

These Terms apply to the exclusion of all other conditions, including those of the Client. They are deemed accepted without reservation by the Client upon signing the purchase order or, failing that, upon first use of the Services.

The Provider acts as an authorised Google Workspace reseller. Google Workspace Services are provided by Google and subject to the Google Cloud Terms of Service (which have incorporated the former Google Workspace terms since February 2026), available at: https://cloud.google.com/terms/ (hereinafter “Google ToS”).

These Terms are intended exclusively for business clients. The Client declares that it is acting in the course of its professional activity.

Article 2 — Services

The Provider supplies the Client with:

• Google Workspace licences (Business Starter, Business Standard, Business Plus, Enterprise, or any other plan offered by Google);
• Initial domain activation and configuration;
• First-level support and usage guidance;
• Consolidated monthly licence billing.

Features, service levels (SLA) and availability commitments are those defined by Google in its ToS and SLA available at: https://workspace.google.com/terms/sla/.

2.1 — Technical support

First-level support is provided by the Provider as follows:

• Channel: email at the address indicated in the purchase order
• Hours: Monday to Friday, 9:00 AM–6:00 PM (French business days, Paris time)
• Target response time: four (4) business hours for acknowledgement, twenty-four (24) business hours for a qualified response

Technical incidents requiring Google intervention are escalated to Google Workspace support under the Google SLA. The Provider does not guarantee resolution times for incidents within Google’s infrastructure.

Article 3 — Pricing and price revisions

3.1 — Price determination

Prices invoiced to the Client are determined by the Provider and communicated in the purchase order or quote. Unless a specific negotiated rate applies, prices correspond to the published Google Workspace prices in effect at the time of billing, as published at https://workspace.google.com/pricing.html.

The Client acknowledges that prices may evolve in line with Google’s published rates, without this constituting a modification of these Terms.

Prices are expressed in euros (€) and are exclusive of tax (HT). Applicable VAT will be added at the prevailing rate.

3.2 — Price revisions

Google reserves the right to change its prices at any time, with thirty (30) days’ notice in accordance with its ToS (Section 2.6). The impact on the Client depends on the plan subscribed:

• Flexible Plan (monthly): the new pricing applies thirty (30) days after Google’s notification. The Client will be informed at least thirty (30) days before application. In case of disagreement, the Client may terminate the contract in accordance with Article 9.2.

• Annual Plan (12-month commitment): in accordance with Section 2.6(b) of the Google ToS, the new pricing only applies upon renewal of the annual commitment period. During the current commitment period, the initial price remains unchanged. The Client will be informed of the new pricing at least thirty (30) days before renewal.

In all cases, prices invoiced by the Provider may evolve to reflect changes in Google’s pricing.

3.3 — Discounts

Commercial discounts may be granted to the Client by the Provider. They are defined contractually and stated on the purchase order or quote. Discounts apply to the Google published price and are automatically recalculated in the event of changes to Google’s pricing.

Article 4 — Billing

Licences are billed monthly, in arrears, based on the number of active users during the elapsed period.

Each invoice details:

• The Google Workspace plan subscribed;
• The number of users;
• The unit price per user excluding tax;
• The billing period;
• The total amount excluding tax, VAT and the total amount including tax.

Invoices are sent electronically to the Client’s email address.

Article 5 — Payment

5.1 — Method

Payment is made by SEPA Direct Debit (SEPA CORE scheme). The Client authorises the Provider to debit the amounts due from the bank account designated in the SEPA direct debit mandate signed by the Client.

5.2 — Due date and prior notification

Invoices are payable by SEPA direct debit executed fourteen (14) calendar days after their date of issue. The transmission of the invoice by email constitutes prior notification of the direct debit, in accordance with the requirements of the SEPA CORE scheme.

This period may be reduced by mutual agreement between the parties, but may not be less than five (5) business days.

5.3 — SEPA mandate

Prior to the first direct debit, the Client signs a SEPA CORE direct debit mandate authorising the Provider to initiate debits from their bank account.

The Client may revoke this mandate at any time through their bank, with immediate effect for future debits. However, revocation of the SEPA mandate does not constitute termination of the contract: the Client remains liable to pay outstanding invoices by alternative means (bank transfer) and must notify the Provider of their intention to terminate the contract in accordance with Article 9.

5.4 — Dispute

In accordance with the SEPA CORE scheme, the Client has a right of dispute of eight (8) weeks from the date of debit for any authorised debit, and thirteen (13) months for any unauthorised debit.

5.5 — Late payment

In the event of rejected direct debit or non-payment, late payment penalties will be applied at the rate provided for by Article L.441-10 of the French Commercial Code (ECB key rate plus 10 percentage points), without any reminder being necessary.

A fixed recovery indemnity of forty (40) euros will be due automatically, in accordance with Article D.441-5 of the French Commercial Code.

The Provider reserves the right to suspend access to the Services in the event of persistent non-payment after formal notice remaining unanswered for fifteen (15) days.

Article 6 — Provider’s obligations

The Provider undertakes to:

• Provide Google Workspace licences in accordance with the subscribed plans;
• Provide first-level support by email within a reasonable timeframe;
• Inform the Client of any changes to Google’s pricing or terms;
• Send monthly invoices within the prescribed deadlines.

The Provider acts as an intermediary. Google Workspace Services are provided by Google “as is”, in accordance with the Google ToS. The Provider shall not be held liable for interruptions, malfunctions or changes to the Services decided by Google.

Article 7 — Client’s obligations

The Client undertakes to:

• Comply with the Google ToS applicable to the Services;
• Provide accurate and up-to-date information for billing and SEPA direct debit;
• Inform the Provider of any change in bank details or number of users;
• Not use the Services for unlawful purposes or in breach of Google’s Acceptable Use Policy (AUP).

Article 8 — Liability and warranties

8.1 — Limitation of liability

In accordance with the Google ToS (Section 11), Google excludes all express or implied warranties regarding the Services, including warranties of merchantability, fitness for a particular purpose and error-free operation.

The Provider’s total liability under this contract is limited to the amounts actually received from the Client during the twelve (12) months preceding the event giving rise to liability.

8.2 — Exclusion

The Provider shall under no circumstances be held liable for:

• Indirect damages, data loss, loss of revenue or loss of profit;
• Interruptions or changes to the Services decided by Google;
• Data loss resulting from non-compliant use of the Services by the Client.

8.3 — Insurance

The Provider undertakes to take out and maintain Professional Liability Insurance appropriate to its activity when the volume of business justifies it. The Client may request a certificate of insurance at any time.

Article 9 — Duration and termination

9.1 — Duration

The duration of the contract depends on the Google Workspace plan subscribed by the Client, as defined in the purchase order:

• Flexible Plan (monthly): the contract is concluded for an indefinite period, tacitly renewed each month.
• Annual Plan (12-month commitment): the contract is concluded for a period of twelve (12) months, tacitly renewed for successive twelve (12) month periods, unless terminated by either party.

9.2 — Termination — Flexible Plan

The Client may terminate the contract at any time, subject to thirty (30) days’ notice by email. Licences remain active until the end of the current billing month.

9.3 — Termination — Annual Plan

The Client is committed for the duration of the current annual period. Termination takes effect at the end of the annual period, subject to thirty (30) days’ notice before the renewal date.

In the event of early termination by the Client before the end of the annual period, the remaining monthly payments until the end of the commitment period remain due, in accordance with Google’s conditions (Section 8.2(b) of the Google ToS).

9.4 — Termination by the Provider

The Provider may terminate the contract:

• In the event of persistent non-payment after formal notice remaining unanswered for fifteen (15) days;
• In the event of breach of the Google ToS by the Client;
• In the event of discontinuation of the Google Workspace reseller programme, with sixty (60) days’ notice.

9.5 — Plan change

The Client may request a switch from an Annual Plan to a Flexible Plan (or vice versa) at the end of their current commitment period, subject to thirty (30) days’ notice and availability of the desired plan from Google.

9.6 — Effects of termination

Upon termination, access to the Services will be deactivated in accordance with the Google ToS. The Client is responsible for backing up their data before the effective date of termination. Outstanding amounts remain payable.

9.7 — Data reversibility

Throughout the duration of the contract and for thirty (30) days after termination, the Client may export their Google Workspace data using the native tools provided by Google (Google Takeout, Admin Console, Google Workspace APIs). The Provider undertakes to maintain access to administrator accounts during this transition period.

At the end of the thirty (30) day post-termination period, Google will delete the data in accordance with its retention policy documented in the Cloud Data Processing Addendum. The Provider does not retain any copy of the Client’s data.

Upon written request from the Client, the Provider may provide technical assistance for the export, billed on a time-spent basis at an hourly rate communicated in advance.

Article 10 — Personal data protection

10.1 — Data processed by Google

The processing of personal data stored, sent or received via Google Workspace Services (emails, documents, calendars, contacts, etc.) is governed by the Google Cloud Data Processing Addendum, available at: https://cloud.google.com/terms/data-processing-addendum. In this context, Google acts as a data processor for the Client, who is the data controller.

10.2 — Data processed by the Provider

In the context of commercial management of the contract, the Provider processes the following categories of personal data relating to the Client and its representatives:

Retention periods:

• Active data: duration of the contract
• Billing and accounting data: ten (10) years after the end of the financial year (legal obligation — Article L.123-22 French Commercial Code)
• SEPA mandate: thirteen (13) months after the last debit (SEPA obligation)

10.3 — Client’s rights

Under the GDPR, the Client (and its natural person representatives) has the following rights over their personal data:

• Right of access, rectification and erasure (Articles 15, 16, 17 GDPR)
• Right to restriction of processing (Article 18 GDPR)
• Right to data portability (Article 20 GDPR)
• Right to object on legitimate grounds (Article 21 GDPR)
• Right to lodge a complaint with the CNIL (www.cnil.fr)

These rights may be exercised by email at: rgpd@lcmh.fr, accompanied by proof of identity if necessary.

10.4 — Sub-processors

The Provider uses the following sub-processors for the performance of the contract:

• Google LLC — provision of Google Workspace Services (sub-processor, cf. Google ToS)
• Qonto — SEPA payment processing (authorised payment institution)
• Google Cloud Platform — hosting of billing systems (European Union)

The Client is informed of any change of sub-processor affecting the processing of their data.

10.5 — Transfers outside the EU

Google Workspace Services may involve transfers of data to countries outside the European Union. These transfers are governed by the Standard Contractual Clauses of the European Commission or any other transfer mechanism validated by the CNIL, as documented in the Google Cloud Data Processing Addendum.

10.6 — Security

The Provider implements appropriate technical and organisational measures to ensure the security of the personal data it processes: encryption in transit and at rest, access control, regular backups, incident management policy.

In the event of a personal data breach, the Provider will notify the CNIL within 72 hours and inform the affected Client in accordance with Articles 33 and 34 GDPR.

Article 11 — Intellectual property

The Google Workspace trademarks, logos and names are the exclusive property of Google LLC. The Provider uses them in the course of its authorised reseller activity, in accordance with Google’s branding guidelines.

Article 12 — Force majeure

Neither party shall be held liable for failure to perform its obligations in the event of force majeure as defined by Article 1218 of the French Civil Code, including but not limited to: natural disasters, pandemics, government decisions, telecommunications network interruptions, or interruptions of the Services by Google.

Article 13 — Governing law and jurisdiction

These Terms are governed by French law.

In the event of a dispute, the parties undertake to seek an amicable solution. To this end, they may use the Médiateur des entreprises (free public mediation service accessible via mediateur-des-entreprises.fr) or any other mutually agreed mediator. Failing agreement within thirty (30) days, the dispute shall be submitted to the Commercial Court of Mulhouse, which the parties grant exclusive jurisdiction, including in the event of multiple defendants, third-party proceedings or urgent proceedings.

Article 14 — General provisions

14.1 — Entire agreement

These Terms, the purchase order and the SEPA mandate constitute the entire agreement between the parties regarding the resale of Google Workspace licences, and prevail over any other prior document or agreement.

14.2 — Non-waiver

The Provider’s failure to exercise any right under these Terms shall not constitute a waiver of that right.

14.3 — Severability

If any clause of these Terms is declared null or unenforceable by a competent court, the remaining clauses shall remain in force.

14.4 — Assignment

The Client may not assign the contract, in whole or in part, without the prior written consent of the Provider. The Provider may assign the contract to a third party in the context of a merger, acquisition or transfer of business, after informing the Client at least thirty (30) days in advance.

14.5 — Subcontracting

The Provider may subcontract all or part of its obligations, provided it remains liable for the proper performance of the contract towards the Client.

14.6 — Amendment of Terms

These Terms may be amended by the Provider. Any material amendment will be notified to the Client by email at least thirty (30) days before it takes effect.

If the Client does not accept the amendment within this period, they may terminate the contract without penalty before the effective date of the new Terms. Failing termination within this period, the new Terms shall be deemed accepted.

The applicable Terms are those in force on the date of signature of the purchase order. Previous versions are archived and available on request.

14.7 — Archiving and evidence

The Provider archives purchase orders, invoices and SEPA mandates on a reliable and durable medium. In accordance with Article 1366 of the French Civil Code, electronic documents have the same evidential value as paper documents.

14.8 — Notifications

Any notification under this contract shall be made by email to the addresses indicated in the purchase order. The parties undertake to keep these contact details up to date.

LCMH — François Rapp, Managing Director